Privacy Policy

We respect the privacy of our visitors to our website, the home page of which is located at This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any personal information you submit to us through our website. “Personal information” is information about you that is personally identifiable like your name, address, email address, or phone number, and other information that is not otherwise publicly available.

Phenogen Sciences operates a CLIA certified laboratory – CLIA number: 99D2023356. We strictly adhere to all HIPAA Policies and Procedures designed to prevent violations by our Company and our employees.

User Consent
By submitting personal information through our website, you agree to the terms of this Privacy Policy.

Collection of Personal Information
We collect personal information that you submit to us voluntarily through our website. The types of Information we collect are: 

For visitors requesting information from us:
• First and Last Name
• Company Name
• Title at company
• Address, which includes street number, street name, city, state, zip code, and country
• Phone number
• Fax number  (optional)
• Email address
• Comments (optional)

For visitors who email us directly via an email hyperlink:
• First and Last name
• Email address
• Any content included in the email

For all visitors: As you navigate our website, certain passive information will also be collected, including Internet protocol addresses and navigational data. This type of information will be used for the purposes of gathering data to provide improved administration of our website, and to improve the quality of your experience when interacting with our website. We may also use your IP address to help diagnose problems with our server or to administer our website.

Use of Personal Information
In general, personal information you submit to us is used either to respond to requests that you make or to aid us in serving you better.

Disclosure of Personal Information
If you choose to identify yourself by sending us an email or filling out an online form, we use email links, forms and email list subscriptions located on contact pages and other areas of the site to communicate with users and to allow them to contact us directly with any questions or comments. This information is used to respond directly to questions or comments. Any communication or material that you transmit to our site, by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is, and will be treated as non-confidential and nonproprietary information. You should not communicate any personal health information. We may store the information users send in order to respond to requests, improve the site or track Quality Assurance related incidents.

In some cases, authorized third-party agents may need access to some of your personal information in order for us to complete a request that you have made. For example, if we need to ship something to you, we may share your name and address with a shipping company. We only provide third-party agents with the minimum amount of information needed to complete the requested service or transaction. By providing us with your personal information, you agree to the foregoing. Otherwise, if you choose to provide us with personal information, either by email or by filling out a form and submitting it to us through the web site, this information will not be released, disclosed, sold or transferred to any outside source unless required for law enforcement or by statute, unless you have granted us permission to do so. We will not, disclose any medical information you submit to us, such as your medical history, mental or physical condition, or treatment, without first obtaining a valid authorization from you.

In regard to our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, “affiliates”), we may share some or all of your personal information with these affiliates, in which case we will require our affiliates to honor this Privacy Policy. If we are acquired by another company, that company will possess the personal information collected by us and it will assume the rights and obligations regarding your personal information as described in this Privacy Policy. 

We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the requirements of the law or comply with legal process served on Phenogen Sciences or the site; (b) protect and defend the rights or property of Phenogen Sciences; or (c) act in urgent circumstances to protect personal safety of users of Phenogen Sciences, its websites, or the public.

Regarding Children
Our website is not designed for children under the age of 13. We will not deliberately gather personal information about visitors in this age group, and do not collect any information on this website with respect to age.

Links to Other Sites
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. We assume no responsibility for the privacy or security of websites linked to or from

Opting-out of Communications
In every email we send, we provide instructions regarding how to opt-out of receiving future mailings. You may also opt-out of receiving future mailings by visiting our website.

Data Security
We use industry-standard methods to secure the communication of personal information from your computer to our servers. In addition, we use industry-standard methods of securing our databases of personal information, including the use of firewalls. Except as provided elsewhere in this Privacy Policy, we limit access to personal information databases to those persons in our organization who have a business need for such access. However, you should know that no company, including Phenogen Sciences, can fully eliminate security risks associated with personal information.

Contact Us
Should you have any questions or concerns regarding this Privacy Policy, please contact us:


Phenogen Sciences, Inc.
1300 Baxter Street, Suite 157
Charlotte, NC 28204
Phone: 704-926-5700
Fax: 855-283-2360
Attn: Privacy Policy

Privacy Policy Updates
This Privacy Policy is subject to occasional revision, and any changes will be posted on this site. If you object to any such changes, you must immediately cease using our website. Continued use of our website following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. This policy was last updated on September 2, 2020.